WHO IS THE SERVICE FOR?
Anyone! But mostly people that;
- Really value their time and don’t want it to be wasted
- Have at least one or two design needs/jobs a month
- Have no clue how to use design programs (flattened images and DPI mean nothing to them)
- Or they (kinda) know how to use Adobe/design programs but don’t have the time to deal with the small things that pop up on a regular basis
- Small business owners, CMOs, marketing folks, consultants, tech support teams, parents, freelancers etc..
ARE YOU AN AGENCY?
Nope! We are a subscription graphic design service. Some would describe us as a productized service business.
HOW EXACTLY DO YOU DEFINE NEXT BUSINESS DAY?
Next business day begins once a request is assigned to a designer. Sometimes this is immediate, but if further assets or clarification is needed the total delivery timeline may vary. Requests will not be assigned if they unclear, vague or missing required assets and information. Requests or revisions received after 7pm MST, during the weekend or on a US holiday will need an extra business day to review and assign. Please make sure to include as much information as possible in your original request to ensure it is assigned as soon as possible!
WHAT IF I NEED TO REVISE MY REQUEST
You have unlimited revisions, however we will treat it as a new request and it will take around 1 to 3 business days to complete, depending on your plan.
WHAT HAPPENS IF I SEND 100 REQUESTS IN A DAY?
Our business model is built to serve the typical creative needs of an individual professional. If you have a large amount of volume of requests our team will do our best to deliver them as soon as possible. More than likely they will pace your delivery out over time. We reserve the right to kick out any bad bear trying to hack our service.
ARE THERE ANY CONTRACTS WHEN I SIGN UP?
Nope! If you sign up for a monthly plan, you’ll be billed monthly and can cancel anytime. If you sign up for an annual plan, you’ll be billed annually and also can cancel anytime. There are no refunds for unused time on any plan.
WHAT CAN I REQUEST?
We can create:
- Business cards
- Advertising banners
- Images for Facebook, Twitter, Instagram
- Photos small manipulation
- Promotions for your products
- Stickers etc ...
If a request is too complex, beyond what we can manage, we will let you know. Most of the time we will ask just a few questions and / or divide it into several request.
WHO OWNS THE WORK?
You do! You have 100% ownership of the files the moment we deliver them to you – which come in a JPG, PNG and Adobe PDF format. The only thing we can’t send you are any copyrighted items which are usually fonts we’ve purchased or photography.
HOW LONG WILL IT TAKE TO COMPLETE MY REQUEST OR REVISION?
Your personal designer will work in 1 or 5 days depending on your pack. Every request or revision takes at least 1 business day – sometimes more. Simple jobs get completed faster than complex ones. Use your common sense!
WHAT’S THE DIFFERENCE BETWEEN DESIGN RAPID BEAR AND…
An agency – We are much, much faster. We bill one flat rate for all requests. We don’t overcomplicate things. No retainers or contracts. We don’t act better than you. A Freelancer – We are always available! We bill one flat rate for all requests. We learn to understand your brand and style over time. We don’t have an ego. The Online Marketplaces (like Fiverr or 99designs) – Automatic 1-day turnaround. Curated, talented designers. Simple process – just email us! We bill one flat rate for all requests. We learn to understand your brand and style over time.
I’M AN AGENCY. CAN I USE YOUR SERVICES FOR CREATIVE DESIGN?
Absolutely! Pick the plan that’s right for you.
CAN I SHARE MY ACCOUNT WITH OTHERS?
Each account is limited to one user. If your sign up email is different than the email you regularly use, you can change it by request. People sharing accounts or using other clever workarounds will be asked to leave the Bear house!
HOW DO I CANCEL MY SUBSCRIPTION?
It’s easy to cancel – simply send us an email.
WHAT WE DO NOT DO
We currently do not do:
- Original logos or branding
- Video / motion graphics
- Illustrations / Vector / infographics
- Heavy photo manipulation
- Large layout or InDesign projects
- 3D / CAD
- HTML / CSS / UI / UX / web, mobile or app design
- Yes landing page are web design*
*We do landing page design sometime for our old client as a reward for their loyalty.